Refund and Returns Policy

Effective Date: January 7, 2025

At Wheelsurii, we strive to ensure that you and your little ones are completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and refund process. Please read our Refund and Returns Policy below for details.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels intact.
  • Returns must be made within 30 days from the date of delivery.
  • Sale items or items marked as “final sale” are not eligible for return or refund.

2. How to Return an Item

To initiate a return:

  1. Contact Us: Email us at info@wheelsurii.com or call (570) 784-1178 to request a Return Merchandise Authorization (RMA) number.
  2. Pack Your Return: Securely pack the item in its original packaging, along with the original receipt or proof of purchase.
  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure the return reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable, unless the return is due to our error (e.g., incorrect or damaged items).

4. Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the original item and place a new order on our website.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@wheelsurii.com or call (570) 784-1178. We will provide you with a prepaid return shipping label and issue a full refund or replacement once we confirm the issue.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Gift cards
  • Final sale items
  • Items marked as non-returnable at the time of purchase

7. Late or Missing Refunds

If you haven’t received your refund yet, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@wheelsurii.com.

8. Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with a return, please feel free to reach out to us:

Wheelsurii
Email: info@wheelsurii.com
Phone: (570) 784-1178
Address: 129 Mountain Pink Rd, Bloomsburg, Pennsylvania

We’re here to help and ensure that your shopping experience is smooth and enjoyable. Thank you for choosing Wheelsurii!