Refund and Returns Policy
Effective Date: March 11, 2025
1. Introduction
At Wheelsurii, we strive to provide high-quality baby products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains positive. Please review the following policy guidelines for eligibility, procedures, and important conditions.
2. Eligibility for Returns
We accept returns under the following conditions:
Items must be returned within 30 days from the date of purchase.
Products must be unused, unwashed, and in their original packaging with all tags and labels intact.
Proof of purchase (order confirmation or receipt) is required for all returns.
Certain items, such as personal care products, feeding accessories, and diapers, cannot be returned for hygiene and safety reasons.
Sale items, clearance items, and gift cards are non-refundable and non-returnable.
3. How to Initiate a Return
To request a return, follow these steps:
Contact our customer support team via info@wheelsurii.com or call (570) 784-1178 to initiate the return process.
Provide your order details, reason for return, and any supporting images (if applicable).
Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and shipping instructions.
Pack the item securely and include the RAN inside the package.
Ship the item to the return address provided. Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Process
Once we receive and inspect the returned item, refunds will be processed under the following conditions:
If the return meets our policy criteria, we will issue a full refund to the original payment method within 7-10 business days.
If the item shows signs of use, damage, or is missing parts, we may issue a partial refund or deny the return.
Original shipping fees are non-refundable unless the return is due to an error on our part (wrong item, defective product, etc.).
If the refund is delayed, please check with your bank or payment provider before contacting us.
5. Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you receive a faulty product, contact us immediately at info@wheelsurii.com or (570) 784-1178, and we will arrange for a replacement at no additional cost.
6. Defective or Damaged Items
If you receive a defective or damaged item, please report the issue within 7 days of receiving your order. Provide clear images of the damage, and we will assess the situation to offer a replacement, refund, or store credit.
7. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
Opened or used personal care products (pacifiers, bottles, teethers, etc.).
Diapers, wipes, and undergarments.
Customized or personalized products.
Gift cards and final sale items.
8. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check your bank account or contact your payment provider. If the issue persists, reach out to us at info@wheelsurii.com, and we will assist you in resolving the matter.
9. Changes to This Policy
Wheelsurii reserves the right to update or modify this policy at any time. Changes will be posted on our website with an updated effective date. We encourage customers to review this policy periodically.
10. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us:
Email: info@wheelsurii.com
Phone: (570) 784-1178
Address: 129 Mountain Pink Rd, Bloomsburg, Pennsylvania
Thank you for shopping with Wheelsurii. We value your trust and look forward to serving you!